Digital Pro Overview
AI Employee Voice Agent Demos
The AI Voice Agent is a powerful tool designed to handle inbound calls, interact with customers naturally through your CRM phone number, and perform actions based on predefined goals. It leverages advanced speech recognition and natural language understanding to provide personalized and efficient customer service, 24/7. Key benefits include:
Natural Conversations: Handles natural speech and understands context.
Speech Recognition: Accurately transcribes and interprets spoken words.
Easy Integration: Seamless integration with your CRM and other business tools.
Customizable Responses: Tailor the agent’s personality and responses.
24/7 Availability: Offers continuous support without downtime.
Handling Calls with AI Agents
Inbound Calls
Call Routing: Incoming calls to the assigned number are automatically handled by the AI agent during working hours.
After-Hours Handling: Calls received outside working hours follow the settings you’ve configured (e.g., forwarded to voicemail or another number).
Easy Integration: Seamless integration with your CRM and other business tools.
Customizable Responses: Tailor the agent’s personality and responses.
24/7 Availability: Offers continuous support without downtime.
Call Actions
Update Contact Fields: Automatically saves collected information to the customer’s contact record.
Trigger Workflows: Initiates predefined workflows based on call content.
End Calls: Concludes the call politely when appropriate.
Transfer Calls: Connects the caller to a human agent under certain conditions.
Send SMS: Dispatches text messages with relevant information or follow-ups.
Outbound Calls Coming Soon
Conversation AI
Advanced tools to Help You Thrive
Conversation AI is an advanced tool that leverages artificial intelligence to automate customer interactions across various platforms. It streamlines appointment bookings, provides prompt responses, and enhances customer engagement, saving time and improving service efficiency.
Currently, there are 2 intents supported by the bot:
1. General Support or Q/A - Provides information to the contact's queries based on the training information we program using your scripts.
2. Appointment Booking - The bot will ask a few customizable qualifying questions and then book an appointment on the calendar.
If an appointment for a contact is already booked and is in the Active/Confirmed state, the intent will dynamically switch to General support for that contact until the appointment is either completed or cancelled.
Digital Pro Feature How To Demos
Digital Pro has far too many features to list here. These how to videos demonstrate some of our most popular and unique features within the Digital Pro platform.
